Frequently Asked Questions

We’ve prepared the following answers to our customer’s most common questions. If you have an inquiry that is not addressed here please contact us.

We do offer complimentary pick up and delivery for area rugs with a minimum of 80 sq ft within our service area.

For locations beyond 20 miles from zip code 27713, a flat $50 fee applies for each trip.

Service area includes:

We specialize on all hand-made and machine made rugs. We clean and repair the following:

Persian, Turkish, Indian, Chinese, Tibetan, Pakistani, Afghani, Caucasian, Dhurries, Karastan, Braided, Wilton, Belgian, Navajo, Machine made, Tufted, Hooked and much more.

We do. Pads keep rugs in place, help reduce wear and make the rug feel plusher under foot. Some of the the pads we offer are washable.

We offer the best pads in the market, Sultan (waffle) , Durahold (felt) , and Eco Supreme (pet and spill proof).

Call or text us at (919) 306-5916 with any questions.

Depending on our intake the average turnaround is 10-14 business days.

We calculate the cost of cleaning based on square footage size and quality of rug. Cleaning starts at $3.50 per square foot. If animal urine is present or-the rug is prone to color bleeding, we charge an additional $1.00 per sq ft.

For a free quote over the phone you can call is directly at (919) 306-5916 or send us an email to [email protected]

Yes. After determining what is the best pad for your specific needs, we will custom cut it. We offer two type of pads. Durahold and Sultan

Durahold is a premium quality pad with approximately 1/4-inch thickness. Perfect for Kilims, Neddlepoint, Aubussons or any rug with a low profile. Durahold pad can be used on any type of floor.

Sultan is a thin, premium pad that offers optimum comfort and performance. This pad keeps rugs from wrinkling and moving. Use only on hardwood floors, tile and laminate flooring. Not recommended for Terra Cotta Tile. Washable

Call or text with any questions or send us your pad order at [email protected]

We specialize exclusively in hand-made rugs sourced from Afghanistan, Pakistan, India, and Nepal. We also offer vintage and antique Persian rugs from Iran that are sourced here in the United States. Many of our rugs are made using hand-spun wool and natural dyes, including madder root for reds, indigo for blues, and walnut hulls for rich browns and blacks.

Please visit our Shop page to see our current inventory and to learn more.

Yes. Seeing the rug in person is always best but we understand that is not always possible. Send us photos of your rug including the back and we should be able to tell you where it was made and its approximate age.

Yes. We offer a tutorial on how to fold, roll and package your rug. We can help with the shipping process as well.

We do all kinds. From small corners and edging, to major reweaves, moth damage repair, and resizing.

We will make every effort to safely remove stains from your rug before and during the washing process. However, we can’t guarantee the complete removal of every stain. Certain factors, such as the type of stain, the fiber composition of the rug, the age of the rug, and any previous treatments can affect the outcome.

We assess every rug individual and apply the most effective cleaning methods available. If a stain proves particularly stubborn, we’ll discuss alternative solutions with you.

We don’t unfortunately. We are currently working on getting a larger location where we will be offering long term storage.